Returns & Exchanges
RETURNS & EXCHANGES POLICY
To start a return or exchange, visit our returns portal with your order name and email address within 14 days of your order being delivered.
What your item is eligible for:
- Full-price items: exchange, refund, or store credit, your choice.
- Items purchased with a promotional or discount code (including welcome vouchers): exchange or store credit.
- Clearance items: exchange or store credit only. Refunds are not available on clearance items.
- Final sale or sample items: not eligible for return, exchange, or refund, so please choose your size carefully. Final sale/sample items are clearly marked on the product page.
Exchanges: Australian customers receive one free exchange per order. You cover the cost of posting your shoes back to us, and we cover the shipping on your replacement pair. We cannot guarantee the requested size and style will be in stock; if your requested exchange is unavailable, we will offer store credit or a refund (for full-price items).
Please note we are not offering exchanges on international orders at this time.
Return conditions: To be eligible, footwear must be clean and unworn, in the same condition as sold (in its box, with dust bags included), and packaged with proof of purchase (order number and name). Please DO NOT send your parcel back without your order name and number as we have no way of tracing the package back to you. We inspect all returns on arrival and reserve the right to refuse a return that does not meet these conditions. If the package does not meet the return conditions, it will be sent back to you and you will be invoiced for the return shipping cost.
How refunds are issued: Refunds are issued to the original payment method. Shipping and handling charges are non-refundable.
Please note items purchased using buy-now-pay-later have the eligibility rules above still apply. If your return is resolved with a refund (full-price items only), the refund is processed back through your payment provider — they will cancel any remaining instalments and refund any instalments you have already paid. Until your return is received, inspected, and processed by us, your payment schedule remains active.
If your return is resolved with store credit or an exchange, your instalment plan continues unchanged. No payment is refunded to your provider in these cases — your instalments pay off your original purchase, and your store credit or replacement item takes the place of the returned shoes.
Pre-order items: Pre-orders cannot be cancelled after the order is placed. Once your pre-order has been delivered, the standard returns policy above applies from the date of delivery. If your order contains a pre-order item, your package will be shipped all together once your pre-order item has arrived in stock.
Please note for Australian orders, a handling fee is deducted from refund amounts to cover the cost of the prepaid return label we provide to you. The fee is calculated as a percentage of the label cost at the time of your return.
We use Australia Post as our service provider.
EU Customers – Right of Withdrawal
If you are a customer located in the European Union, you have the right to withdraw from your contract within 14 days of delivery without giving any reason (the "Cooling-Off Period"). The Cooling-Off Period begins on the day you, or a third party nominated by you (other than the carrier), receive(s) the goods.
To exercise your right of withdrawal, please submit your request via our returns portal before the Cooling-Off Period expires. The direct cost of returning goods is at your expense.
Upon withdrawal, we will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method as your original transaction. Return shipping of the product back to SIX INCH is the responsibility of the customer.